Refund & Cancellation Policy

Last updated: 14 November 2026 · Brand: NEET AARAMBH · Operator: Divyprakash (individual operator) · Kota, Rajasthan, India · Support: Telegram @divyverse

1. Our approach

Test series are digital educational products. We keep this policy clear and transparent, and it is shown before checkout and on this page.

2. After access is delivered

Refunds are generally not available once test series access has been successfully delivered.

3. Duplicate payments

If you are charged more than once for the same product, the duplicate payment is refunded after verification.

4. Access not delivered

If payment is successful but access is not delivered because of a technical issue, we will resolve it. If access cannot be restored, you will receive a refund.

5. Timeline

Verified eligible refunds are processed within 5 to 7 working days.

6. Cancellation

You can cancel before paying by closing the checkout. If you paid and have not received access, contact us on Telegram right away.

7. Late joining

Late joiners get all earlier tests, so joining after a series has started is not a reason for refund.

8. How to request

Message @divyverse on Telegram with your payment reference and a short description of the issue.

9. Consumer rights

All policies remain subject to applicable consumer protection laws.